Returns and Exchanges

Manufacturer Warranties

Quality control is exercised extensively in the manufacture of our products at all stages.

Products are produced and controlled according to Ukrainian technical standard 13.9-3087715505-001:2016.

Terms of Use

According to Ukrainian technical standard 13.9-3087715505-001:2016, these are the guidelines on the usage of our Lunch Bags:

All product returns and exchanges are made on the basis of the Law of Ukraine “On Protection of Consumer Rights”

In accordance with the Law of Ukraine "On Protection of Consumer Rights", the buyer must do the following before making a purchase:

  • - carefully read the operating instructions before using the product.
  • - if you need help understanding how to use the product, ask a shop assistant or another person specified in the operational manual before using the product.
  • - use the product according to its intended purpose and adhere to the conditions established by the product manufacturer in the operational manual.

Return or Exchange of Products of Inadequate Quality

Customers have the right to return or exchange products of inadequate quality provided that the product has major deficiencies that make it impossible to use.

In this case, the Customer can:

  • - Exchange the product of the same product of adequate quality
  • - Return the product and get 100% of you money back

Return or Exchange of Products of Adequate Quality

Customers have the right to return or exchange products of adequate quality within 14 calendar days, excluding the day of purchase, if the product is unused, the packaging is intact and the original receipt is provided.

In this case, the Customer can:

  • - Exchange the product for the same product out of the available product assortment.
  • - Return the product and get 100% of you money back*.

*Should you decide to return a product of adequate quality, the shipping costs are non-refundable.

Personalized Lunch Bags

We at Pack & Go offer unique custom-made insulate lunch bags that can be tailored to your special needs in terms of size, color and functionality.

Our team will present you with an offer based on your wishes and demands, and will fulfill your order in a timely and efficient manner.

We offer:

  • - Layout development
  • - Logo application
  • - Production of individual sizes
  • - A wide range of colors
  • - Creation of unique designs
  • - Sample manufacturing

Do you feel like trying out something original? Or do you already have an idea of how to spice up your one-of-a-kind lunch bag?

Contact us immediately:

sales@packandgo.com.ua

(066) 342 53 83